Friday 3 December 2021

COVID-19 Protection Framework

All of our services (clinics, workplace and community) are open and are able to see you face-to-face under the COVID-19 Protection Framework, also known as the traffic light system.

If you are feeling unwell or if you prefer a virtual appointment to support your recovery, we can see you via Telehealth remote support.

What to expect from us

We are taking some extra precautions to keep our clinics and services operating safely:

  • All our staff will be wearing masks and we encourage you to as well
  • You may be asked a few more questions than normal when making your appointment – this is to ensure we can screen appropriately to keep everyone safe 
  • Our clinic waiting rooms will be more spacious than usual to allow for physical distancing
  • You may be offered the option of a face-to-face consultation or a virtual consultation
  • How we manage our visitors (and clients’ support people) may change depending on which level of the protection framework the region is in. Whānau, visitors and support people are welcome, but they may need to provide evidence of their vaccination status

Home and workplace visits

To request someone to come to your home or workplace, please click here to contact our Rehab at Home or Well at Work Services.

Working from home? 

Our Well at Work team can help support you working remotely from home through workstation assessments, set up advice and exercises. Please click here to contact our Well at Work Service.

Telehealth virtual appointments

TBI Health Telehealth allows you to access Physiotherapy, Hand Therapy, Occupational Therapy, Psychology, Dietitian, Speech-Language Therapist, Social Worker and other specialist services remotely. This could be at home, at work, or any other place that suits you. Support is provided via Telehealth video consultations through your computer, phone, or tablet. You receive the same excellent service from a qualified healthcare professional as you would in a face to face consultation.

How to make a Telehealth appointment in 3 easy steps

1. Visit our online booking platform and click on your closest clinic location.

2. Choose a health professional from the list and select an appointment time.

3. Follow the prompts to log in or sign up for an account to book your appointment.

Note: If you are unable to find a convenient date/time, please email us at and our team will contact you as soon as possible to set up an appointment.

How can we help you via Telehealth?

One of our health professionals will be able to talk through your situation and (if needed) send you customised exercises, videos and information to support you in your recovery. Learn more about Telehealth here.

Thank you, the TBI Health Team