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See a qualified health professional at a time and place that works for you

TBI Health Clinic in the Cloud Telehealth service allows you to access the following services with a qualified healthcare professional through your computer, phone or tablet:

Appointments take place at your home, workplace, or anywhere else that suits. You receive the same excellent service from a qualified healthcare professional as you would in an in-person consultation, but don’t need to worry about travel, parking, or time away from the things you love.

Support is provided via a Telehealth video consultation.

To make a booking

You can make a Clinic in the Cloud booking online or by calling our team:

Call now 0800 824 432
Book online

How it works

  • You book an appointment by phone, email, or the online booking form. 
  • We email you a consent form to complete prior to the assessment, relevant information, and a link for the consultation.  
  • If you are going to use your phone or tablet, download the Teams app (through the App Store or Google Play).  
  • At the time of the consultation, you click on the link and enter the access code provided and you will be connected with your healthcare professional for the appointment.  
  • After the initial assessment, if we decide further investigation is required in person, then we will discuss your options with you. 

What you need to know

  • All our providers are New Zealand registered Healthcare Professionals. 
  • We use a secure platform for all Clinic in the Cloud Telehealth service consultations.  
  • You will need a private ‘safe’ place, free of interruptions, ideally at home or in a private office space. 
  • You will need a device with a camera, speakers, microphone and good internet connection.  
  • You are welcome to have a support person with you – please make the clinician aware if this is the case.  
  • These appointments need to be limited to a set amount of time as there will be other patients waiting after you.  
  • We request you respect the clinician’s right to privacy and do not record the consultation.  

How to make an appointment

To book an online appointment with one of our health professionals, simply give us a call on 0800 824 432 (ext. 4), email us or make a booking online.

FAQ’s

Clinic in the Cloud Telehealth services is the use of information and video conferencing technologies, to deliver health services and/or transmit health information to a patient when the clinician is in a different location.

We use Microsoft Teams, which is a secure, encrypted video consultations practice management platform to stay in touch with our clients.

Clinic in the Cloud Telehealth services allows the therapist to connect with you securely to understand your current state, review your progress, give advice, and adjust or advance your exercises, discharge you from our care, or if necessary, to set up another appointment. All this without you needing to be in the same place.

This service will generally be available for all our services and contracts, although we recognise there are some limitations of this platform for physical assessments which we will aim to work around.

ACC considers that Clinic in the Cloud Telehealth services appointments count as one of your allocated number of consultations and have provided funding to enable such services are available to everyone.

For a Telehealth appointment with your therapist to work via Microsoft Teams, you will need:

  • To be in a private ‘safe’ place, ideally at home or in a private office space.
  • To have provided an email address and mobile phone prior to the Clinic in the Cloud – Telehealth services call to enable us to access you through our practice management system.
  • To have access to a computer, tablet, smartphone or laptop with good internet connection.
  • To have video conferencing capability (in-built camera or external webcam).
  • If using your smartphone, you will require WIFI or suitable cellular network coverage for Telehealth to work.

Microsoft Teams is a secure, fully integrated platform for telehealth video calling services.

Telehealth appointments are carried out either through your desktop/laptop webpage link or on your mobile device via Microsoft Teams (available on App Store or Google Play on your smartphones, your computer’s browser (or on Teams if you already have the software).

Clients will be emailed our TBI Health Registration form, including consent for the video consultation, prior to the initial assessment. This is to be completed and returned prior to the assessment.

Clients will also be sent an email with the date, time and link for your appointment.

If you are accessing the service through your smartphone app it is recommended you download the Microsoft Teams App prior to the session.

At the time of the appointment, the therapist will join you through the unique video call link.

A Clinic in the Cloud Telehealth services appointment is the same as a normal in-person consultation except the patient is in a different location from the clinician. You can expect the same level of engagement as you would in a normal in-person appointment.

The clinician may need to see you in person, later, if they feel that a physical examination is necessary and providing this is possible.

  • If you feel that Clinic in the Cloud Telehealth services is not something you are comfortable with, please let us know and you will be offered an in-person appointment with a clinician whenever possible.
  • You have the right to have a support person with you, please make the clinician aware that you have someone with you. Please also let the clinician know if during a phone call that they are on speaker.
  • You need to be in a private ‘safe’ place, ideally at home or in a private office space. This is to protect your privacy and the information that is passed between you and the clinician may not be something you want the person sitting at the next table in the cafe to hear.
    Driving during a Clinic in the Cloud Telehealth services consult is also not advised for safety reasons.
  • If the clinician decides, at any time during the Clinic in the Cloud Telehealth services consultation, that a physical examination is necessary, then this will be discussed with you and you either booked in by the therapist or contacted by our TBI Health admin to book an in-person appointment whenever this is possible.
  • Please be aware that these appointments need to be limited to a set amount of time as there will be other patients waiting after you. If the appointment before you does run over time we will endeavour to let you know.
  • We request that you respect the clinician’s right to privacy and not record the consultation. An exercise programme, education video and relevant resources can be sent to you after the appointment on request.

Should the connection fail, the therapist will conduct the assessment over an alternate platform or arrange an alternative option (possibly by phone).

Contact

If you have any issues, please contact our friendly admin team on 0800 824 432 (option 4) to troubleshoot any problems or discuss alternatives.

Feedback

We would love to hear your thoughts on how it went and if there is anything that could be improved. Please email us with any feedback, good or bad.