Check out these FAQs to learn more about the TBI Health Early Intervention Programme and what to expect

What is the TBI Health Early Intervention Programme?

The TBI Health Early Intervention Programme is a quick response intervention to address team members’ pain, discomfort or mild injuries while they remain active and at work.

The intervention can be carried out remotely by our Clinic in the Cloud Telehealth team, face to face in one of our clinics or in the workplace, depending on the needs of the team member.

What are the Benefits of the TBI Health Early Intervention Programme?

There are many benefits of the Early Intervention Programme to both the team member and the business. Some of these include:

  • Preventing pain or discomfort from developing into an injury and prolonging recovery
  • Early triage of the team member’s symptoms so they get the right treatment at the right time, and reducing recovery time
  • Reducing loss of productivity by helping the team member recover at work
  • Intervening before the team member goes to the GP, reducing MTIs (Medical Treatment Injuries) and LTIs (Lost Time Injuries)
  • Providing the medical expertise to managers to support their team members recover safely at work
Who is it suitable for?

The programme is suitable for team members experiencing a recent onset of symptoms, or a flare-up of existing symptoms, which are impacting on their ability to perform activities at work or causing pain or discomfort while at work.

Who is the programme NOT suitable for?

The programme is not designed for treating long-standing (chronic) pain or for anyone requiring medical attention such as bleeding, loss of consciousness or suspected medical event (e.g. heart attack).

What is the difference between “pain and discomfort” and “injury”?

In many instances, pain and discomfort develops without a particular “event” and with no physiological damage to the body’s tissues. It is often the body giving an early warning sign that the muscles or joints are under stress. These symptoms often get lodged as an ACC Injury Claim although no actual “injury” has occurred.

An injury is defined by the presence of physiological damage to the body’s tissue (e.g. ligaments, muscles, tendons). It often occurs following a specific physical event causing physical stress to the body’s tissues although it can occur over time after repetitive or prolonged strain.

What causes pain or discomfort?

Often it is a combination of many factors that result in pain or discomfort. This can include factors such as:

  • Poor general health and fitness for work
  • Stress (work or outside of work)
  • Lack of sleep
  • Repetitive or sustained tasks
  • Manual handling demands of the job and individual work techniques/posture
  • Perceived lack of support from supervisors, managers and co workers
  • Incorrect or lack of appropriate furniture or equipment
  • And many more…

Often it is “the straw that breaks the camel’s back”.

If we don’t address pain and discomfort early, this can lead to, or increase the risk of, injury.

How do I book my Team Member in?

For businesses who access these services regularly, TBI Health has created an online referral form for your business to make it easy to refer your team member to TBI Health for help.

  1. Connect to your business-specific link referral form
  2. Complete the details in the form
  3. You will then receive an auto-response advising TBI Health will get in touch
  4. TBI Health will then contact the team member to arrange a suitable time for the assessment

If you require an urgent appointment (within 4 working hours) please phone 0800 824 432 ext 4 and book in an urgent Triage/Telehealth appointment. Please still complete the online referral form and include the date and time of the Triage appointment in the Additional Notes section.

What should I expect from the programme?

At the initial assessment, the therapist will gain an understanding of the team member’s symptoms and what factors (both at work and outside of work) might be contributing. If the assessment is occurring in the workplace or virtually, please ensure there is a suitable, private place for this to take place. The therapist will then provide specific advice and recommendations to help the team member manage and alleviate their symptoms, while remaining at work (wherever possible). The focus is on self-management to empower them to take control.

After the assessment, a summary report will be provided to the referrer with these recommendations, further treatment and any guidance regarding light or alternative duties to support the team member to recover at work.

If it is clear to the therapist that a Work injury has been sustained and an ACC claim is required, the therapist will get in touch with you to discuss before lodging an ACC claim.

If the team member is unable to remain at work while recovering from their injury, the therapist will provide guidance to the GP regarding an appropriate medical certificate to promote a safe return to work.  

How long will the appointments take?

A phone triage consultation takes around 10-15 mins. Initial workplace assessments take 45-60 minutes and clinic/Telehealth consultations are 40 minutes.

Subsequent follow up sessions take around 20 minutes.

What happens if the team member needs to cancel or does not show up to a booked session?

We understand that things can come up and appointments need to be rescheduled. If the team member is unable to attend a scheduled appointment, they need to contact our clinic/therapist as soon as possible. Failing to cancel an appointment without at least 2 hours’ notice or not showing to a scheduled appointment will incur a late cancellation charge.

Well at Work Services

Prevention Services

Injury and Illness Management