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      • Prevention Services
      • Early Intervention Services
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      • Workstation Assessments
      • Employment Support
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      • Eating Well – Dietitian Services
      • Keeping Well when Working from Home
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    TBI Health

    TBI Health Complaints Form

    1Introduction
    2Representative details
    3Clients details
    4Your complaint
    5Your expectations
    6Privacy agreement

    We will use the information on this form to start an investigation into your complaint.
    This form will be discussed with the manager of the clinic and service, as well as the treating clinician (if required).
    You will receive acknowledgement of your complaint within 5 working days of receipt.

    Read our privacy statement to see how we collect, store, and manage information.

    Are you making this complaint on behalf of yourself or someone else?
    We will contact the affected client directly, and we will only engage with their representative once we have obtained the client’s authorization due to the sensitive nature of the matter.

    Representative details

    Representative Name(Required)

    Clients details

    Clients Name

    Your complaint

    3. Which clinic or service is your complaint about
    Is you complaint about

    Your expectations

    Privacy agreement

    We need your permission to discuss your complaint with the clinic or service so we can help resolve it.
    Please confirm we (TBI Health Group Ltd) can:

  • Share the information you provide with the relevant clinic or service manager.
  • Receive information from the clinic or service manager which is relevant to your complaint.

  • Read our privacy statement to see how we collect, store, and manage information.

    Privacy agreement

    This means we will be unable to discuss your complaint with the clinic or service. This may limit our ability to assist you.

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    • Home
    • About
      • About
      • Meet the Team
      • Who We Sponsor
      • Our Fees
      • Privacy Statement
    • Services
      • Services
      • ACC Case Owner Hub
        • ACC Case Owner Hub
        • ACC Contracts
        • ACC Contract Leads
        • ACC Contracted Services
          • Pain Management
          • Vocational Rehab
          • Training for Independence Services
          • Concussion Services
          • Functional Capacity Evaluation
          • Assessment Services
      • Injury Rehab
        • Injury Rehab
        • Hand Therapy
        • Concussion Support
        • Osteoarthritis Programme
        • Taineke Programme
      • Spine Care
        • Spine Care
        • Escalated Spine Care
        • Back Pain Mobility Action Programme
      • Well at Work Services
        • Well at Work Services
        • ACC Vocational Rehabilitation Services
        • Prevention Services
        • Early Intervention Services
        • Injury and Illness Management Services
        • Workstation Assessments
        • Employment Support
        • Wellbeing for Work
        • Eating Well – Dietitian Services
        • Keeping Well When Working From Home
      • Residential Care Services
        • Residential Care Services
      • Rehab at Home
        • Rehab at Home
        • Falls Prevention
      • Pain Management
        • Pain Management
      • Health and Wellbeing
        • Health and Wellbeing
        • Dietitian Services
        • Psychology
        • Respiratory Physiotherapy and Pulmonary Rehabilitation
        • Pelvic Health Physiotherapy
        • Cancer Rehab
      • Hauora Connect
        • Hauora Connect
      • Clinic in the Cloud – Telehealth
        • Clinic in the Cloud – Telehealth
        • Clinic in the Cloud for Patients
        • Clinic in the Cloud for Employers and Referrers
        • Working from Home Support
    • Blog
    • Careers
      • Roles at TBI Health
      • Vacancies at TBI Health
      • Staff Benefits
      • Staff Testimonials
      • Overseas Applicants
    • Learn
      • Learn
      • Back Pain
      • Videos
      • Quick Guides
      • Research
    • Contact
    • Login
    • Book / Refer
    • Search